Returns
New, unopened vials in their original condition and packaging may be eligible for a refund of the product price when a return is requested within 30 days of delivery. Original shipping charges are not refundable unless the return resulted from our error.
Contact Customer Support with your order number, the item you wish to return, and the reason for the request. Please wait for return instructions before sending anything back.
Customers are responsible for approved return shipping costs unless we sent the wrong item or made another order error. Approved refunds are issued after the returned item is received and inspected.
Quality guarantee
If there is a quality issue with your vial, contact Customer Support with your order number and a description of the issue. The issue will be reviewed and resolved with a replacement or refund.
Questions or requests
Contact us
Our Customer Support team can help with this policy or a specific order.